Privacy Policy

1. Introduction

Turn My Unit, Inc. ("Turn My Unit," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at turnmyunit.co, use our services, or interact with us via text message (SMS), email, or phone.

2. Information We Collect

We may collect the following types of information:

• Contact Information: Name, email address, phone number, and company name provided when requesting a quote or scheduling services.
• Property Information: Property addresses, unit numbers, and scope-of-work details for unit turnovers.
• Payment Information: Billing details processed securely through our third-party payment processor (Stripe). We do not store credit card numbers on our servers.
• Communications: Records of emails, text messages, and phone calls related to service scheduling and project updates.
• Usage Data: Information about how you use our website, including pages visited and interactions with our platform.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our unit turnover services
• Process quotes, invoices, and payments
• Send scheduling notifications, appointment reminders, and project progress updates via SMS text messages and email
• Communicate with you about your projects and services
• Comply with legal obligations

4. SMS/Text Messaging

By providing your phone number and using our services, you consent to receive SMS text messages from Turn My Unit related to scheduling notifications, appointment reminders, and service updates for your property renovation projects. Messages may include links to schedule or reschedule service appointments.

• Message Frequency: Message frequency varies based on active projects. You will typically receive messages only when scheduling actions are needed for your properties.
• Message and Data Rates: Message and data rates may apply. Check with your mobile carrier for details.
• Opt-Out: You can opt out of SMS messages at any time by replying STOP to any message. After opting out, you will receive a confirmation message and no further SMS messages will be sent unless you opt back in.
• Help: Reply HELP to any message for assistance, or contact us at turnmyunit@gmail.com or (626) 716-2198.
• Carriers Supported: We support all major US mobile carriers. T-Mobile is not liable for delayed or undelivered messages.

We will not share your phone number or SMS opt-in data with third parties for marketing purposes. Your information will only be shared with service providers as necessary to deliver our services (e.g., scheduling systems).

5. Information Sharing

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who assist us in providing our services (e.g., payment processing via Stripe, email delivery, SMS messaging via Twilio).
• Property Management Companies: Information related to unit turnovers may be shared with the property management company that engaged our services for their properties.
• Legal Requirements: When required by law or to protect our rights.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes described in this policy. We may retain certain information as required by law or for legitimate business purposes.

8. Your Rights

Depending on your location, you may have rights regarding your personal information, including the right to access, correct, delete, or port your data. To exercise these rights, contact us at turnmyunit@gmail.com.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page with an updated date.

10. Contact Us

If you have questions about this Privacy Policy, please contact us:

• Email: turnmyunit@gmail.com
• Phone: (626) 716-2198
• Website: turnmyunit.co